Returns & Replacements

We hope you fall in love with your Orchid purchases, however when the circumstance arises our returns policy is as follows:

Orchid will not provide a refund if you have changed your mind so please choose carefully. If goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy. All returns must occur within 7 days of receipt.

In accordance with New Zealand Health regulations we do not permit the return of intimate apparel and products. However, an exception will be made for lingerie size exchanges providing that the items have not been worn and are returned in their original condition and packaging with all labels attached. All items to be returned for re-sizing must be sent back to us within 7 days of receipt with proof of purchase. If the resized product is unavailable, a credit will be issued. This credit is not redeemable for cash and can be used to purchase Orchid products.

Please note we do not give refunds on gift voucher purchases.

For any queries regarding our returns policy please email us at or telephone us on +64 21 261 5521.

Please follow the below returns procedure:

  1. Email with your intent to return, using your order number as your reference.
  2. Complete the returns form sent to you and securely repackage your items.
  3. Send your return goods to:
    Att: Returns
    PO BOX 10026
    Dominion Road
    Mt Eden
    Auckland 1446
    New Zealand
  4. Ship your package using a traceable, insured shipping method. Orchid will not be held responsible for any loss or damage of items caused in transit in return to us. Please keep the tracking details for your own records. The shipping charge is non-refundable and you must pay the return shipping.
  5. You will receive an email once your return has been received and processed. Please allow 5 business days from the time we receive your return for it to be processed.

Please Note: Packages received at Orchid after the 7 day window will not be accepted and will be sent back to you.